Paying for treatment 2018-03-28T09:59:25+00:00

Paying for treatment

a picture of a patient paying for treatment at the Lindo Wing, St Mary's Hospital

Here are some of the most frequently asked question about paying for treatment:

We work with all major UK insurers. However, insurance policies vary their level of cover, so please contact your insurance company before admission to obtain pre-authorisation for the treatment.

You can still have treatment with us if your policy only covers part of your care, as we can invoice you for any costs that aren’t covered by your policy. If you have any queries about the cover your insurers are offering, or are having difficulties being referred, please contact us, as we may be able to assist.

Our team will remain in close contact with the embassy during your stay to advise of your progress.

If you require additional treatment we will request a letter of guarantee to cover this.

You will only ever be responsible for settling your personal account, as all other financial communication will be dealt with directly with the embassy.

If your treatment is not covered by an insurance policy or underwritten by a third-party, you are welcome to self-pay. Please contact our customer relations manager on +44 (0)20 3311 7700 or to enquire.

Once we understand your needs, we can provide you with an estimate of the costs involved for your proposed treatment, including all the services you will receive during your stay.

However, please be aware that these charges do not necessarily include the consultant’s professional fees, as these may be charged separately. This will be discussed with you prior to your admission.

We ask that all patients pay for treatment in advance, based on the estimated cost. If the final cost is lower than your deposit, you will be refunded for the difference about a week after discharge. This allows time for any late charges to be added to your account.

The final cost depends on the length of stay and the tests, investigations and procedures undertaken and we will endeavour to let you know the exact costs as soon as this information is available.

We accept cash and travellers’ cheques (UK sterling only), most major credit cards (except American Express and Diners Club) and bankers’ drafts.
The funds generated by Imperial Private Healthcare are reinvested in Imperial College Healthcare NHS Trust, and are used to support and enhance both NHS and private clinical services for the benefit of all our patients.
If you need more information please contact us on the email or numbers provided here. Alternatively a member of our business office team will be happy to visit you during your stay during normal working hours.