Advocacy service 2017-01-20T10:02:30+00:00

 

Advocacy service

Arabic advocacy service at Imperial Private Healthcare


We understand how stressful it can be travel to a country with a different culture and language when you are not feeling well. At Imperial Private Healthcare, we offer an Arabic advocacy service, to support our Middle Eastern patients during their stay with us.

Our advocates provide support by coordinating all aspects of our patients’ administration and ensuring that patients and the clinical team communicate effectively with each other. Patients are able to liaise with the same advocate throughout their stay, and we can assign a female advocate to a female patient where preferred.

The team liaises with embassies and third parties sponsoring treatment, and can assist with administrative and financial requirements, such as obtaining medical records or letters of guarantee, or arranging supporting letters for visa applications.

The advocates speak many Arabic accents fluently and members are trained to translate and interpret medical terms.

 

Meet the team

 

Sana Majid Arabic advocate Imperial Private Healthcare

Sana Majid

Sana Majid was born and educated in Iraq. After completing her undergraduate studies in business administration at Baghdad University, Sana decided to move to London to raise her growing family.

Sana has fifteen years’ experience of working in medical tourism and she has spent much of this time as an Arabic interpreter and advocate. She also worked for a number of embassies in London as an administrator and coordinator for patients who were receiving their treatment in the UK.

She joined the international office at Imperial Private Healthcare in January 2016 as an Arabic advocate for private patients.

 

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Sue Kdher

Sue Kdher graduated from the faculty of science at Baghdad university, with an honours degree in pure chemistry.  Prior to moving to the UK she worked as an A level chemistry teacher in both Kuwait and Iraq.

Sue then moved to the UK and spent a period of time as a full-time mum.  Once her children had grown up, she fulfilled her dream of entering higher education, where she took a masters degree.

Sue then took short courses in both interpreting and medical advocacy. Prior to working for Imperial Private Healthcare, she worked as interpreter for many years with the Council For Racial Equality in Hammersmith.

She has been working for Imperial College Healthcare NHS Trust since 2004, both as an interpreter, and, more recently, as an advocate. Although she works across all Imperial Private Healthcare sites, she mostly works in Charing Cross and Hammersmith hospitals.

 

Using the advocacy service

The advocacy service, including interpreting and translation, is available to all Arabic-speaking patients. For more information, contact our customer relations manager on +44 (0)20 3311 7700.