Feedback from recent patients

We wanted to share some of the lovely comments we have had from patients through our Friends and Family test, an anonymous feedback survey. If you are happy to share your experience on this website, either a few lines or as a patient story, please email imperial.private.healthcare@nhs.net

“Good information shared about what was going on”
(August 2018)
“Friendly and efficient care, very kind and knowledgeable nurses”
(August 2018)
“Compassionate, caring and clear communication”
(April 2018)
“Very attentive and caring staff. Knowledgeable when asked questions and supportive of decision making especially due to the aftercare I required. Couldn’t have asked for better care and support”
(August 2018)
“Staff shows genuine care and also passion for their jobs. They are all lovely people which in turn makes for a great experience at this treasured time in your life”
(August 2018)
“Brilliant care. Staff were incredibly helpful and couldn’t do enough for us. Thank you!”
(Patient from ward 15 North, July 2018)
“The nurses were lovely and smiley”
(Patient, ward 15 North, July 2018)
“The consultant was so informative and helpful. Excellent reception lady.”
(patient from outpatients, July 2018)
“Cared for me in a professional, sympathetic and friendly way. Everyone in the team played their part, including house services”
(July 2018)
“All the nurses looked after me in a very attentive manner and were lovely”
(July 2018)
“Reception by all the staff was excellent. Everyone introduced themselves and the checks were thorough at every stage. The placing of my cannula was painless and it worked well. The relaxed atmosphere was encouraging. ”
(July 2018)