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Feedback from recent patients

We wanted to share some of the lovely comments we have had from patients through our Friends and Family test, an anonymous feedback survey. If you are happy to share your experience on this website, either a few lines or as a patient story, please email imperial.private.healthcare@nhs.net

“Quiet room. Attentive staff. Good food. Good communication.”
(March 2019)
“Attention to detail and genuine concern for the patient’s welfare”
(March 2019)
“Looked after me, reassured me. Provided a great environment for recovery”
(March 2019)
“Really friendly and knowledgable midwife, gave me lots to think about”
(March 2019)
“The midwife in the clinic reviewed my medical history thoroughly and discussed the stay in the hospital. She made sure I could reach out with any questions” (March 2019)
“Brilliant care. Staff were incredibly helpful and couldn’t do enough for us. Thank you!”
(Patient from ward 15 North, July 2018)
“The nurses were lovely and smiley”
(Patient, ward 15 North, July 2018)
“The consultant was so informative and helpful. Excellent reception lady.”
(patient from outpatients, July 2018)
“Cared for me in a professional, sympathetic and friendly way. Everyone in the team played their part, including house services”
(July 2018)
“All the nurses looked after me in a very attentive manner and were lovely”
(July 2018)
“Reception by all the staff was excellent. Everyone introduced themselves and the checks were thorough at every stage. The placing of my cannula was painless and it worked well. The relaxed atmosphere was encouraging. ”
(July 2018)