Our world-wide reputation
We welcome patients from all over the world. We are able to treat self-pay patients, those with international insurance and patients sponsored by third parties such as embassies.
We have direct settlement agreements with most of the major sponsors. Translation services can be offered in any language, and we also have our own Arabic advocate staff that can provide translation and support services for Middle Eastern patients; please let us know if you need any support with translation when you enquire.
Home from home
However long your stay, we want you to be comfortable and relaxed. Our friendly clinical staff and hotel services team members will help you and your family settle in and feel at home.
We offer private, modern rooms wien-suiteite facilities across all our inpatient sites. You can also choose to stay in one of our suites or deluxe accommodation. Please enquire about availability when you contact us.
Our rooms are equipped with satellite TV offering major international channels, a radio, bedside phone and fridge. Free Wi-Fi is also available for your use, to make it easy for you to stay in touch with friends and family.
We offer a variety of additional services for our overseas visitors, including translators, foreign-language newspapers and a multi-faith worship room.
We understand how stressful it can be travel to a country with a different culture and language when you are not feeling well. At Imperial Private Healthcare, we offer an Arabic advocacy service, to support our Middle Eastern patients during their stay with us.
Our advocates provide support by coordinating all aspects of our patients’ administration and ensuring that patients and the clinical team communicate effectively with each other. Patients are able to liaise with the same advocate throughout their stay, and we can assign a female advocate to a female patient where preferred.
The team liaises with embassies and third parties sponsoring treatment, and can assist with administrative and financial requirements, such as obtaining medical records or letters of guarantee, or arranging supporting letters for visa applications.
The advocates speak many Arabic accents fluently and members are trained to translate and interpret medical terms.
International patients office
Our international patients office is the hub for all enquiries, bookings and coordination for our international patients. Please contact us for any queries regarding treatment on +44 (0)20 3311 7700