Information for referrers
This section of our website provides information for healthcare professionals, embassies and insurers.
We hope this will assist you in referring patients to us and with any further information you may require.
If you do have any further questions, please contact our customer relations team on +44 (0)20 3311 7700. Lines are open 08.00 – 17.00 GMT.
If you wish to refer via the office please call +44 (0)20 3311 7700. Lines are open 08.00 – 17.00 GMT.
If you would like to refer a patient from outside the UK, please contact us by phone, fax or email:
Telephone: +44(0)20 3311 7700 or +44 (0)20 3311 1228
Fax: +44 (0)20 3311 5233
In order to review your referral we will require an up to date medical report. Please ensure this is in English and that any information is no more than three weeks old. The medical report should include the following information:
- Country of origin
- Medical history
- Medical requirements
- Translation requirements (if any)
- Other relevant information
For embassy sponsored patients we must also receive a letter of guarantee prior to any treatment.
Please do not arrange travel for your patient until their medical report has been reviewed and accepted by one of our consultants.
If your patient requires a visa, the consultant in charge of the treatment plan will be able to support you with the application.
If your patient has any questions about direct settlement with their insurer, please contact +44 (0)20 3312 1943 or email firstname.lastname@example.org
We recommend that patients check the terms and conditions of their insurance policies to ensure they are covered for treatment, since some policies restrict the choice of hospitals or have limitations on certain treatments. Patients may also have a financial limit to their benefits.
If patients have queries regarding their insurance cover please advise them to contact their insurer directly.