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Concierge services

We recognise that even when you are unwell, it’s important to still feel in control of your life.

Going through hospital treatment can naturally be a daunting experience and have an emotional as well as a physical impact.

We want to do everything we can to support you and your family, so that you can focus on your recovery.

That’s why we offer our patients medical concierge services through our partner, London Medical Concierge.

London Medical Concierge’s internationally renowned service offers invaluable support to you and your family and includes:

Medical management: your personal patient liaison manager will be your dedicated contact throughout your journey with us allowing you to focus on your treatment and recovery. All of your appointments and investigations will be managed for you. Your liaison manger can request results, complete documentation and will work closely with your consultant and their team on your behalf.

Catering: we can arrange for gourmet food delivery, personal chefs and housekeepers for you or your family

Transport: everything from airport transfer to executive travel

Accommodation: from luxury hotels to apartment rentals, we can find the right accommodation to support you and your family

Childcare: our team can source an experienced Ofsted registered nanny or provide ad hoc babysitting services for the duration of your stay

Security: our team can source fully vetted personnel to assist you

Private nursing: to continue to provide care on your return home

Personal touches: we can bring a touch of home into hospital by personalising your décor, linen, or providing your choice of flowers. We can also assist with restaurant recommendations, personal shopping, travel and tourism advice and bookings for your family

Whether you need all or some of this additional support, we can create a tailor-made package that is right for you. Prices start from under £250.

To find out more, please contact our customer relations team on +44 (0) 203 3117700 or email imperial.private.healthcare@nhs.net