International
patients
Our world-wide reputation

International patients

We welcome patients from all over the world. We are able to treat self-pay patients, those with international insurance and patients sponsored by third parties such as embassies.

We have direct settlement agreements with most of the major sponsors. Translation services can be offered in any language, and we also have our own Arabic advocate staff that can provide translation and support services for Middle Eastern patients; please let us know if you need any support with translation when you enquire.

Our team

Sana Majid

Sana Majid was born and educated in Iraq. After completing her undergraduate studies in business administration at Baghdad University, Sana decided to move to London to raise her growing family.

Sana has fifteen years’ experience of working in medical tourism and she has spent much of this time as an Arabic interpreter and advocate. She also worked for a number of embassies in London as an administrator and coordinator for patients who were receiving their treatment in the UK.

She joined the international office at Imperial Private Healthcare in January 2016 as an Arabic advocate for private patients.

Sue Kdher

Sue Kdher graduated from the faculty of science at Baghdad university, with an honours degree in pure chemistry. Prior to moving to the UK she worked as an A level chemistry teacher in both Kuwait and Iraq.

Sue then moved to the UK and spent a period of time as a full-time mum. Once her children had grown up, she fulfilled her dream of entering higher education, where she took a masters degree.

Sue then took short courses in both interpreting and medical advocacy. Prior to working for Imperial Private Healthcare, she worked as interpreter for many years with the Council For Racial Equality in Hammersmith.

She has been working for Imperial College Healthcare NHS Trust since 2004, both as an interpreter, and, more recently, as an advocate. Although she works across all Imperial Private Healthcare sites, she mostly works in Charing Cross and Hammersmith hospitals.

Mamdouh Tannios

Mamdouh Tannios joined the Imperial Private Healthcare team as our international business healthcare manager in 2018.

Mamdouh gained his MBBS/BSc from the faculty of medicine at Cairo University. He completed his Master’s degree in cardiology and worked in intensive care units as a specialist for several years, followed by working on the Canadian Medical board MCCEE in 2007.

Following that, he moved to the UK and worked as medical advisor at the Qatar Medical Office and the Kuwait Health Office for many years.
He has since studied his MBA at the London School of Commerce.

Mamdouh believes that building awareness of Imperial Private Healthcare services within the private sector is key and that providing high-quality services that meet expectations will ultimately benefit our NHS services.

Alaa Ibrahim

Alaa Ibrahim joined the international patients team at Imperial Private Healthcare as an arabic advocate in 2018.

She started her career as a biomedical scientist, before joining the Imperial College Healthcare NHS Trust. She has worked in university laboratories running tests on samples including bloods, biopsies, cells, and tissues.

As a private patients advocate her role is to manage the care of international patients arriving from different parts of the world and in particular from the Middle East. Alaa is responsible for coordinating a patient’s journey throughout their treatment, including out-patients appointments, admissions, and diagnostic testing.

Alaa is proud that she has the opportunity to work alongside some of the best renowned consultants in the world and be part of a growing team that’s expanding into new international markets.

She enjoys having the chance to observe complex cases management during patient treatment and ultimately witnessing her patient’s leave our hospitals extremely happy and comfortable with the care provided.

Home from home

However long your stay, we want you to be comfortable and relaxed. Our friendly clinical staff and hotel services team members will help you and your family settle in and feel at home.

We offer private, modern rooms wien-suiteite facilities across all our inpatient sites. You can also choose to stay in one of our suites or deluxe accommodation. Please enquire about availability when you contact us.

Our rooms are equipped with satellite TV offering major international channels, a radio, bedside phone and fridge. Free Wi-Fi is also available for your use, to make it easy for you to stay in touch with friends and family.

We offer a variety of additional services for our overseas visitors, including translators, foreign-language newspapers and a multi-faith worship room.

Advocacy service

We understand how stressful it can be travel to a country with a different culture and language when you are not feeling well. At Imperial Private Healthcare, we offer an Arabic advocacy service, to support our Middle Eastern patients during their stay with us.

Our advocates provide support by coordinating all aspects of our patients’ administration and ensuring that patients and the clinical team communicate effectively with each other. Patients are able to liaise with the same advocate throughout their stay, and we can assign a female advocate to a female patient where preferred.

The team liaises with embassies and third parties sponsoring treatment, and can assist with administrative and financial requirements, such as obtaining medical records or letters of guarantee, or arranging supporting letters for visa applications.

The advocates speak many Arabic accents fluently and members are trained to translate and interpret medical terms.